"I would like to thank you all for the outstanding services provided by SONIA from your agency. We want you all to know that it was devastating to our family when we lost service [for two weeks due to insurance issues].
Our father realized she wasn't coming and began walking up and down the Hwy and becoming hard to deal with, putting tremendous amount of stress on our mother. We as a family had to make several calls several times a week for her to talk to him about the danger he was in by walking on the hwy and the importance of his bath and daily exercise routine.
We had to ask her what he liked to eat because she had been caring for him and fixing his meals so long. It was truly a loss for us but we want to say thank you because she had our father calm and cooperative. She went way above and beyond the call of duty daily. Not only for our father but our mother as well. Your caregiver, Mr. Hightower was there as well and thank you and him for his services as well.
With our sincere thanks,
The wife and children of Mr. Ford."